Effective Date: April 2026

These Terms and Conditions (“Terms”) govern the purchase of tickets, reservations, and use of the website operated by:

AG Acquisition 1, LLC
doing business as Pacha New York

Registered Business Address:
955 Keller Rd Ste 1500, Altamonte Springs, FL 32714, USA

(the “Venue,” “Company,” “we,” “us,” or “our”).

These Terms apply to all events held at:

Pacha New York Brooklyn Pacha Any affiliated indoor or outdoor venue operated by the Company

By purchasing a ticket, making a reservation, or entering the Venue, you agree to be legally bound by these Terms.

If you do not agree, you must not purchase tickets or attend events.

1. TICKET PURCHASE AND ENTRY

A ticket is a revocable license to attend an event and does not guarantee admission.

The Venue reserves the right to refuse entry, remove guests, cancel admission, and modify entry conditions at any time, for safety, compliance, or operational reasons.

Doors will close one (1) hour prior to the scheduled end time of the show. Guests arriving after doors have closed will not be admitted, regardless of ticket status. The Venue is not responsible for any failure to arrive prior to doors closing, and no refund will be issued on that basis.

No refund will be issued where entry is denied due to failure to present a valid, acceptable form of identification (ID), intoxication, disorderly conduct, violation of Venue rules, safety or security concerns, or fraudulent or invalid tickets.

Re-entry to the Venue after exit is not guaranteed and may be restricted or prohibited at the sole discretion of management for safety, capacity control, or operational reasons.

Early Entry Tickets are valid only up to the stated early entry time.
Guests arriving after that time forfeit early entry status and may be subject to a surcharge, payable at the door before entry. Pacha New York reserves the right to refuse entry at its sole discretion.

Official Tickets Only. Tickets are valid only if purchased through the official Pacha New York website or DICE, Pacha New York’s authorized ticketing partner. Tickets purchased through unauthorized sources will not be accepted for entry.

Parking Disclaimer: Pacha New York does not provide valet parking and has no affiliation with any third-party valet operators. Any person or company offering valet services connected to the Venue is acting independently and without our authorization. Pacha New York accepts no liability for vehicles, keys, or personal property entrusted to unauthorized third-party services. Guests should use only legal public parking options in the surrounding area. Guests traveling to Pacha New York by car are also kindly asked to respect our neighbors and surrounding community by parking responsibly and observing all posted parking signs, restrictions and applicable laws.

1.1. DRINK PACKAGES

Standard Drink Packages can be used for well spirits, beer, soft drinks, water and canned cocktails or seltzers. Premium Drink Packages include all Standard options, plus premium spirits.

One drink = one scan. A double counts as two drinks and requires two scans.

Unused drinks are non-refundable and cannot be transferred to another guest, date or event. All drink package redemptions are subject to venue policies, staff discretion and applicable law.

2. AGE REQUIREMENT — STRICTLY 21+

All events are strictly: 21 YEARS OF AGE OR OLDER

In accordance with applicable state and federal laws, guests who are unable to present a valid, acceptable form of identification will be denied entry. For our international guests, please note that we ONLY accept valid passports for entry. For everyone’s safety, THERE ARE NO EXCEPTIONS.

Entry to Pacha New York requires one of the following forms of valid identification:

(a) A valid driver’s license or non-driver identification card issued by:

New York State; The Federal Government; Any State Government within the United States; The District of Columbia; Any Commonwealth, Possession, or Territory of the United States; or A Provincial Government of Canada.

(b) A valid United States passport.
(c) A valid passport of any other country.
(d) A valid military identification card issued by the United States.

Examples of unacceptable identification include, but are not limited to:

Photos of IDs or passports Expired IDs or passports Altered IDs or passports Copies or scans of IDs or passports Temporary foreign or United States IDs or interim documents Foreign driver’s licenses, foreign national ID cards, and other foreign-issued IDs.

Presenting false identification may result in immediate removal, permanent ban, and referral to law enforcement.

All identification will be verified by Venue staff at the sole discretion of management. The Venue reserves the right to deny entry to any guest whose identification cannot be verified or is reasonably suspected to be fraudulent, altered, expired, or otherwise invalid.

No refunds will be issued for failure to present proper ID.

3. TICKET SALES AND PAYMENT

Tickets may be sold through: DICE The official Venue website The Venue is not responsible for tickets purchased through unauthorized sellers. All prices are final and are subject to applicable taxes and service fees. Payment authorization constitutes acceptance of these Terms.

4. TICKET REFUND POLICY

Tickets are non-refundable except in limited circumstances as set out below. If an event is cancelled and not rescheduled, customers will be entitled to receive a refund of the ticket purchase price paid. For the avoidance of doubt, the Venue shall not be responsible for any additional costs or expenses incurred by the customer in connection with the event, including but not limited to travel expenses, hotel accommodations, transportation, parking, or any third-party fees.

If an event is rescheduled, tickets will remain valid for the new date, and refunds will not be required. Similarly, if an event is relocated to another venue, tickets will remain valid for the new location, and no refund will be issued on that basis alone.

Changes to the advertised artist, DJ, performer, or event lineup may occur from time to time, and such changes shall not constitute grounds for a refund.
No refund will be issued where entry is denied due to failure to present a valid, acceptable form of identification (ID), intoxication, disorderly conduct, violation of Venue rules, safety or security concerns, or fraudulent or invalid tickets.

5. TICKET TRANSFERS

Tickets may be transferred only through authorized ticketing platforms. Unauthorized resale may result in ticket cancellation, denial of entry without a refund.

6. OPTIONAL TICKET CANCELLATION INSURANCE

Customers may have the option to purchase Ticket Cancellation Insurance as an add-on at the time of ticket purchase. Where such insurance is purchased, eligibility for a refund will be determined in accordance with the terms and conditions of the applicable insurance policy. Refund approval will depend solely on the insurer’s policy requirements and assessment of the claim. The Venue does not administer, control, or guarantee the approval of any insurance claims.

7. VIP TABLES AND RESERVATIONS

All VIP table bookings and reservations shall be governed by the separate VIP Terms and Conditions, which form an integral part of, and must be read in conjunction with, these main Terms and Conditions. Guests are required to review the applicable VIP Terms and Conditions prior to confirming any VIP reservation.

8. SECURITY AND SEARCH

Entry into the Venue is conditioned upon consent to security screening, including bag inspection, metal detection, and personal search where reasonably necessary for safety purposes. Refusal to comply with security procedures will result in denial of entry without refund.

9. PROHIBITED ITEMS

Prohibited items include but are not limited to:

Weapons Illegal substances Outside food or beverages Professional recording equipment Drones Laser devices Glass containers Large bags Flags or banners Selfie sticks

The Venue may prohibit any item at its sole discretion.

10. CODE OF CONDUCT

Pacha New York is committed to providing a safe, inclusive and respectful environment for all guests, artists and team members. The following conduct is prohibited:

Harassment Violence Discrimination Threatening behavior Damage to property Illegal activity

Violation may result in removal without refund.

This obligation reflects the Venue’s commitment to maintaining a safe and inclusive environment consistent with the principles described in the existing Venue policies.

The Venue reserves the right to remove any guest from the premises at any time if their conduct is deemed unsafe, disruptive, unlawful, or in violation of Venue policies, applicable laws, or licensing requirements. Removal may occur without warning and without refund.

Dress Code

All guests are required to comply with the Venue's dress code at all times as a condition of entry and continued presence at the Venue. The Venue maintains a standard of presentation appropriate to its environment, brand, and safety requirements, and guests are expected to dress in a manner consistent with these standards.

The Venue reserves the absolute right, at its sole discretion, to refuse admission to, or remove from the premises, any guest whose attire is deemed inappropriate, offensive, unsafe, or otherwise not in compliance with the Venue's dress code requirements. This includes, without limitation, clothing that may be considered disrespectful, unsuitable for the setting, or footwear that poses a safety risk to the guest or others.

In the event that entry is denied or a guest is removed from the Venue due to non-compliance with the dress code, no refund, credit, or compensation of any kind shall be provided.

For additional Terms and Conditions please see here: https://www.pacha-nyc.com/terms-and-conditions

Contact: tickets.pachanewyork@fourvenues.com

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